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Customization Policy

We pride ourselves on offering customizable gift boxes to suit your preferences and needs. Our website has easy tools for selecting items, color schemes, and personalizing messages. If you have specific requests or customization needs, please reach out to our customer service team. Whether is a birthday, graduation, Valentine’s Day, Spooky Season, or Christmas, we have a selection of items that cater to every occasion.Our boxes can be customized through color scheme. Item selection, add-ons, upgrades, wrapping, and presentation.We aim to simplify the box-filling process, offering you a one-stop shop for all your gifting needs.

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Quality Assurance Policy

We guarantee the quality of all products available on our website. If you're not satisfied with the quality of any item received, please reach out to our team. We offer a hassle-free return or exchange process.

 

Privacy Policy

We value your privacy and are committed to protecting your personal information. Any data that we collect and use is to safeguard your data. We do not sell or share your information with third parties without your consent.

 

Refund and Return Policy

We understand that sometimes things don't go as planned. If you're not completely satisfied with your purchase, please reach out to our team. We offer 14-day free returns and exchanges for unused and unopened items. Exclusions apply, all drinks, food, or jewelry are final sale.

 

Fault Item Policy

If you believe you have received a faulty or defective item, please contact our customer service team within 14 calendar days of receiving your order. To expedite the process, please provide your order number and details of the issue and include a photo. Upon inspection, we offer replacements, refunds, and exchanges.

 

Community Engagement Policy

We are committed to giving back to our local community. Through partnerships, donations, and participation in charitable events, we support causes that align with our values and mission. Please see our mission statement for more information.

 

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